About Us
Meet Translation Hive
One of the leading translation agencies, Translation Hive – are expanding globally. Our head quarter located in Lahore, Pakistan and we have branch office in Tunis Tunisia. With over 8 years of industry experience, Translation Hive provide high quality language services on a 24-hour, 365 days a year basis. Our friendly team is perfectly equipped to handle any type of translation project and we are experts in working on urgent deadlines. Through the provision of high quality and professional language services; Translation Hive will help companies and organizations within Pakistan to overcome any language barrier and communicate effectively with the global marketplace.
Our Work History
The Translation Hive team has been providing high quality and professional language services to customers throughout Tunisia, Pakistan, North African Countries and the MENA Region since 2014.
We have a network of over 700 of the brightest and best translators in the industry.
Our qualified and experienced translators cover over 300 language combinations, which means we can help you overcome any language barrier you may experience.
Accuracy and Efficiency of translation
Our translators will ensure that translation of all terms are correct in the target language of your documents.
Making sure documents are accurately translated is extremely important for any business. There are computer translation services on every platform, however, without proofreading by someone fluent in the target language, errors can soon be noticeable. Some words or phrases don’t translate directly into some languages, and therefore the whole sentence will need to be restructured for the phrase to make sense and to avoid a localization nightmare.
OUR
POLICIES
Our business is to help create more efficient, smoother operations for your business. We are committed to providing high quality service with results.
We aim to exceed your expectations in every way. We will over deliver on what we promised and cater to your every requirement, and this is our guarantee.
“Our customer satisfaction is on top of our list of priorities”
Complaints Policy
Translation Hive takes all negative feedback and complaints received very seriously. We will strictly investigate, get to the source of the problem and resolve the matter most swiftly & appropriately. We have a stringent complaints procedure in place to assure you that your complaint has been acknowledged, investigation initiated and end result reported to yourselves, within 14 days of the date received.
CONFIDENTIALITY POLICY
Translation Hive receives and provides translation work electronically only via a secure portal. Employees are all aware of the importance of confidentiality and we operate a Tidy Desk Policy within the office to ensure no important information is left on view and all documentation is shredded at the end of each day. When we receive documents, Translation Hive staff remove all personal information before forwarding to the translators as an extra precaution in ensuring no confidential information will be passed to third parties. All of Translation Hive’s translators have agreed to to treat the information they read and translate as confidential, and they have signed our confidentiality and security agreement.
CUSTOMER
CARE
Here at Translation Hive, we take pride in our customer services; this is why, Customer service and Customer care is at the Heart of the services we provide. We aim to deliver excellence in all our services to customers and provide easy, multiple choices of access channels to services through means of face to face, over the telephone, e-mail, website and text messages (SMS). We continuously strive to improve our services and thus regularly monitor customer satisfaction through various levels of feedback i.e. surveys and questionnaires